1. About us and these terms

London Iron Infusion Clinic is a trading name of Pop Up Docs Limited, a company registered in England and Wales (company number 13147400), with its registered office at Medirex Pharmacy, 28-29 Wilcox Close, Nine Elms, London SW8 2UD.

These Terms of Service govern your use of our website at londonironinfusionclinic.co.uk and our clinical services. By booking an appointment, using our website, or receiving treatment from us, you agree to these terms.

Please read these terms carefully. If you do not agree with any part of them, you should not use our services.

2. Our services

We provide private medical services including clinical consultation, intravenous iron infusion therapy using Ferinject (ferric carboxymaltose), blood testing, and follow-up care. All clinical services are provided by qualified, registered healthcare professionals.

Our clinical lead, Dr Rhea Bhadresha, is registered with the General Medical Council (GMC). Our lead clinical nurse, Beverly Avecilla, is registered with the Nursing and Midwifery Council (NMC). Pop Up Docs Limited is registered with the Care Quality Commission (CQC).

We treat adults only. We do not provide services to patients under the age of 18.

3. Clinical suitability and consent

All treatment decisions are made by our clinical team on an individual basis following assessment of your medical history, symptoms, and blood test results. We reserve the right to decline treatment where we determine, in our clinical judgement, that it is not appropriate or safe for you.

Before receiving treatment, you will be asked to provide informed consent. Informed consent means that you understand the nature, purpose, risks, and alternatives to the proposed treatment, and that you agree to proceed voluntarily.

You have the right to withdraw consent and decline treatment at any time, including during a treatment session.

4. Your responsibilities as a patient

To receive safe and effective treatment, you agree to:

• Provide accurate and complete information about your medical history, current medications, allergies, and any previous reactions to intravenous treatments
• Inform us of any changes to your health or medications between booking and attending your appointment
• Disclose any pregnancy, or inform us if you are in the first trimester of pregnancy, as this is a contraindication to IV iron infusion
• Attend your follow-up appointment and arrange the required follow-up blood test at 6 to 8 weeks after treatment
• Contact us promptly if you experience any symptoms of concern following treatment
• Not knowingly provide false information in order to obtain treatment

We accept no liability for adverse outcomes arising from incomplete or inaccurate information provided by you.

5. Appointments, cancellations, and refunds

Booking

Appointments are booked through our online booking system (Semble) or by telephone. A booking is confirmed when you receive a confirmation email or message from us.

Cancellations by you

We ask for a minimum of 48 hours notice if you need to cancel or reschedule your appointment. Cancellations with less than 48 hours notice may be subject to a cancellation fee of up to 50% of the appointment cost. Cancellations with less than 24 hours notice or failure to attend without notice may be charged in full.

Cancellations by us

In exceptional circumstances we may need to cancel or reschedule your appointment. We will contact you as soon as possible and offer you an alternative appointment or a full refund.

Refunds

Where a consultation has taken place and it is determined that treatment is not clinically appropriate, the consultation fee is payable. The treatment element of any package will be refunded where treatment has not been provided.

All refunds are processed within 5 to 10 working days to the original payment method.

6. Pricing and payment

Our current pricing is displayed on our website. All prices are inclusive of VAT where applicable.

Payment is required at the time of booking or at your appointment, as indicated at the time of booking. We accept payment by major debit and credit cards.

We do not accept payment by cash. We do not directly bill private health insurance providers, though we can provide an itemised receipt for you to submit a claim to your insurer.

We reserve the right to update our pricing. Any price change will be communicated before it applies to your booking.

7. Medical records and information sharing

We maintain confidential medical records for all patients. These are handled in accordance with our Privacy Policy and our obligations under the Data Protection Act 2018, UK GDPR, and our professional regulatory standards.

We will share your records with your GP or other treating clinician only with your explicit consent, or where we are legally or professionally obliged to do so (for example, in a clinical emergency or as part of a CQC inspection).

You have the right to access your medical records. Please submit a Subject Access Request to hello@londonironinfusionclinic.co.uk.

8. Complaints procedure

We are committed to providing a high standard of care. If you have a complaint about any aspect of your treatment or experience with us, we want to hear from you.

Please contact us in the first instance at hello@londonironinfusionclinic.co.uk, setting out the nature of your complaint. We will acknowledge receipt within 5 working days and aim to provide a full response within 20 working days.

If you remain dissatisfied with our response, you may refer your complaint to:

• The Care Quality Commission (CQC), cqc.org.uk, the independent regulator of health services in England
• The Parliamentary and Health Service Ombudsman (PHSO), ombudsman.org.uk, for complaints about private healthcare providers
• The General Medical Council (GMC),  gmc-uk.org, for concerns about a doctor’s fitness to practise
• The Nursing and Midwifery Council (NMC),  nmc.org.uk, for concerns about a nurse’s fitness to practise

9. Limitation of liability

We provide our services with reasonable care and skill in accordance with applicable professional standards. However, medicine is not an exact science and we cannot guarantee specific outcomes from treatment.

We accept liability for death or personal injury caused by our negligence, and for any other liability that cannot be excluded by law.

Subject to the above, our liability to you arising from these terms or from the provision of our services (whether in contract, tort, or otherwise) shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We are not liable for any indirect, consequential, or economic loss arising from your use of our services or website.

10. Website use

The content of this website is provided for general information purposes. While we take care to ensure accuracy, we make no warranties as to the completeness, accuracy, or suitability of the content for any particular purpose.

You may not copy, reproduce, distribute, or publish any content from this website without our prior written consent.

Links to third-party websites are provided for convenience only. We are not responsible for the content or privacy practices of any linked site.

11. Governing law

These Terms of Service are governed by and construed in accordance with the law of England and Wales. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these Terms of Service from time to time. The current version will always be available on this page, with the date of last update shown at the top. Continued use of our services after a change constitutes acceptance of the updated terms.